How to check if you were charged. 💸

How to confirm you were debited on/by SendSprint. (Transaction dispute)

Q: How can I confirm that I was charged/debited on/by SendSprint?

A: You can confirm your SendSprint charge/debit by the following:

• You'll receive an email from SendSprint confirming your card charge for your transaction.
• Every SendSprint charge/debit has a unique and verifiable Transaction ID, Payment reference and other security features.
• Your transaction status will be updated on your Transaction History (on your SendSprint Profile).
• Thanks to our trusted, world-class financial payment partner Flutterwave, you can confirm your charge by doing the following:

- Click this ⬅︎

- Fill in the requested details

- And confirm your charge. 👍

***Please note: No information retrieved from the Flutterwave site is evidence that your claimed debit/charge doesn't exist or is false.***

Q: Why did you take my money?

A: SendSprint can not take your money because we do not have access to your bank account or bank card. You can only be charged if your bank card was successfully screened and approved for a transaction on the SendSprint website.

​Q: I saw an unauthorised transaction on my bank account/statement. What should I do?

A: We are deeply sorry you experienced this. Please, contact your Bank for assistance because your bank account/bank card details might be compromised or stolen.

Q: I was charged for something I didn't purchase on SendSprint. What should I do?

A: We are deeply sorry you experienced this. Please, inform your Bank and contact us via chat or email for assistance because your bank account/bank card details might be compromised or stolen.

If you're experiencing issues with your SendSprint transactions, please contact us via chat or email. We'll be happy to help 😊.